After a few weeks of back and forth and still no resolutions, we finally got something done in the right direction and then when I contacted them for the next step, they had lost all information of me ever contacting them and wanted to start over again from square one from 3 weeks ago. What was really frustrating was the problem I was having was well documented on their forums by other users having the same issue but support would never even acknowledge the issue when you tried to explain to them the problem was the same one that is on page so and so of their forums, they would ignore any of that and just want to continue to send you cut and paste trial and error solutions every few days. Unfortunately if you have any issues they want you to solve them on your own through their online forums, of if they can't get you to do that an you insist you want them to actually support their product they make you do it by email and opening up a support file that never gets addressed and they send you cut and paste solutions to try to fix their software through trial and error. If you can get it loaded and everything works its a great program, I really was excited about it and especially all the extra features you get with their top of the line product, separate suites for color correction and sound editing were just some of the reasons its such a strong program. ![]() ![]() ![]() And unfortunately some of the worst reviews for support.
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